Terms and Conditions

HOW TO ORDER?

There are three ways to successfully place an order on our site:

Method 1: APPLICATION AND REGISTRATION

In order to make online purchases and order products in this way, you need to be a registered user and log in through your account. The advantages of this method are: the speed of ordering (the data necessary to create an order is already stored in the system and you do not need to re-enter it every time), saving previously selected products in the basket and special benefits for registered users, such as a wish list.

Method 2: CONTINUE AS GUEST

(for users who do not want to register). If you do not want to register and track your order history, use this option.

3rd way: Write to us on messenger. An icon appears in the lower right corner. This way you communicate with the girls from support, you can ask for advice or ask a question.

MY BASKET

Choose the desired product, add it to the cart by simply clicking on the Add to cart button and start shopping.

You can easily remove any added product from the cart by clicking on the cart icon.
When you have filled in all the information and read the Terms and Conditions, mark that you agree and press the ORDER button.

PRIVACY POLICY

The company BIOGARDENIA d.o.o. Privacy Policy

This privacy policy describes how your personal data is collected, used and shared when you visit the website or make a purchase at www.rossen.si (hereinafter referred to as the "website").

PERSONAL INFORMATION WE COLLECT

When you visit a website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device. In addition, as we browse the Website, we collect information about the individual websites or products you view, which websites or search terms refer you to the Website, and information about how you interact with the Website. This automatically collected data is called "Device Data".

We collect device information using the following technologies:

- Cookies are data files that are installed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" monitor actions that take place on the website and collect information, including your IP address, browser type, ISPs, referring / exit pages and date / time.

- "Web beacons", "tags" and "pixels" are electronic files that are used to record data about how a page is viewed.

In addition, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including the credit card numbers you use to make purchases), email address, and Phone Number. This information is called "Order Information".

When we refer to "personal information" in this Privacy Policy, we are referring to device information and order information.

HOW DO WE MANAGE YOUR PERSONAL DATA?

We typically use the order information we collect to fulfill orders placed through the Site (including processing payment information, arranging delivery, and forwarding invoices and/or order confirmations). In addition, we use this order information to:

Communication with you;

Checking our accounts for potential risk or fraud; in

In accordance with the preferences you have shared with us, we provide you with information or advertising related to our products or services.

We use the device information we collect to help you identify potential risks and fraud (especially your IP address) and generally to improve and optimize our website, for example by creating analytics about how our customers view and interact on the website. Marketing and advertising campaigns).

SHARING OF PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information as described above. We use www.rossen.si to power our online store - you can read more about how www.rossen.com.hr uses your personal data here: https://rossen.com.hr/page/privacy. We also use Google Analytics to help you understand how customers use the website - you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information in accordance with applicable laws and regulations, to respond to a subpoena, investigative order, or other lawful request for information we receive or to protect our rights.

TARGETED ADVERTISING

As described above, we use your personal information to provide targeted advertisements or marketing messages that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/hov-does-it-work.

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance's Opt-Out Portal at: http://optout.aboutads.info/.

DO NOT FOLLOW

Please note that we do not change the data collection and usage practices of our website when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a resident of the European Union, you have the right to access the personal data we hold about you and request that your personal data be corrected, updated or deleted. To exercise this right, please contact us using the contact details below.

In addition, if you are a resident of the European Union, we process your data to fulfill any contracts we have with you (for example, if you place an order through the website) or otherwise pursue our legitimate business interests as set out above. Additionally, please note that your data will be transferred outside of Europe, Croatia.

DATA STORAGE

When you place an order through the website, we will keep your records for our records, unless and until you request that we delete that data.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

If you have more information about our privacy practices, if you have questions or would like to file a complaint, please contact us by email at info@rossen.com.hr or by post using the details below:

The company BIOGARDENIA d.o.o.

Taborska cesta 38d,

1290 Grosuplje,

Slovenia.

COOKIE POLICY

1. INTRODUCTION

This Cookie Policy defines the types of cookies used by “BIOGARDENIA” d.o.o. Slovenia (hereinafter: BIOGARDENIA), the purpose of their use, as well as the options for managing cookies and the rights related to the processing of personal data.

The protection of privacy is a priority, and all processes are aligned with the Personal Data Protection Act of the Republic of Slovenia.

2. WHAT ARE COOKIES

Cookies are small text files that are stored on a user’s device when visiting websites and applications.

They enable the proper functioning of websites, improve user experience, and allow content personalization.

3. LEGAL BASIS AND PURPOSE OF PROCESSING

Personal data collected through cookies are processed:

based on the legitimate interest of BIOGARDENIA for providing basic functionalities of the website and applications (necessary cookies),

based on consent (for analytical and marketing cookies that are not strictly necessary).

The purpose of processing includes:

optimization of the functionality of the website and applications,

analysis of visits and user interactions.

4. TYPES OF COOKIES

The following types of cookies are used:

Necessary cookies – enable basic functionality of the website and applications (e.g. login, secure navigation). These cookies are set automatically and do not require user consent.

Other cookies – include cookies used for analytical and marketing purposes. These cookies are activated only if the user consents to their use.

5. TYPES OF DATA PROCESSED

Depending on the type of cookies and the manner in which the website and applications are used, technical data about the user’s device and website usage may be processed, as well as data that may constitute personal data, if the user has made such data available when using certain functionalities.

6. COOKIE MANAGEMENT

Users may control or delete cookies at any time through their internet browser settings. If certain cookies are disabled, some website functionalities may be limited.

7. CHANGES TO THE COOKIE POLICY

BIOGARDENIA reserves the right to amend this Cookie Policy in accordance with applicable regulations and business needs.

COMPLAINTS AND RETURNS

All products are inspected and delivered undamaged before shipment. We will carefully pack your products in a delivery box to ensure they arrive undamaged and in their original packaging.

In accordance with Article 37 of the Consumer Protection Act, in case of a product defect, you may request the company to replace the defective product with a new, flawless product, refund the amount paid, or repair the damage to the product. In the case of a partial refund, the company will return the portion of the amount paid corresponding to the products with return status.

You can return the goods within 8 days of purchase. If more than 8 days have passed since the purchase, unfortunately, we cannot offer you a refund or exchange.

Product Exchange

The exchange of purchases made through the online store is handled by BIOGARDENIA d.o.o., Taborska cesta 38d, 1290 Grosuplje, Slovenia.

The products must be unopened, unused, unchanged, undamaged, and in their original packaging. The deadline for product exchange is 8 days from the date of receiving the goods.

Product exchange is only possible after providing the receipt or a copy of the receipt.

After receiving the returned item, we will inspect the return shipment and send you an email confirming the receipt of the returned item. We will also notify you whether your return has been approved or rejected.

If the complaint is accepted, the refund will be processed, but the refund cannot be issued to the original payment method and will only be made via bank transfer within 8 business days.

Refund Delays

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card issuer, as it may take some time before the refund is officially posted.

Next, contact your bank. There is often some processing time before the refund is reflected in your account or card balance.

If you have done all of this and still have not received your refund, please email us at info@rossen.si.

Product Replacement

Replacement of goods is only carried out in the case of damaged goods. If you would like to exchange the product for the same item, please email us at info@rossen.si or contact BIOGARDENIA d.o.o., Taborska cesta 38d, 1290 Grosuplje, Slovenia.

Delivery

If you want to return a product, send it to the following address: BIOGARDENIA d.o.o., Taborska cesta 38d, 1290 Grosuplje, Slovenia.

The return shipping costs are borne by the customer. Shipping costs are non-refundable.

If you are returning a higher-value shipment, consider using a trackable shipping service. We do not guarantee receipt of the returned product if it is sent via regular mail (without tracking).